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Getting Started for Renters
Requirements For Making A Rental Request
Am I Requesting On Behalf Of An Individual Or An Organization?
Account Types for Renters
Signing Up / Creating An Account
I Haven't Received An Account Verification Email
Adding Additional Users to your Organization
Requesting a Facility Quick Start Guide
Where can I get a W-9 Form?
Making and Managing Reservation Requests
[Video] Making Reservation Requests
How To Search For Facilities
Requesting A Particular School or District
Requesting Multiple Dates Or Facilities
"Grayed Out" Or Unavailable Facilities
When Will My Request Be Approved?
Reservation Approval Notifications
Commenting on a Reservation - Renters
Using The Dashboard
How to Make A Payment
Paying By Check
Insurance - Frequently Asked Questions
How Do I Upload My Insurance Certificate?
What happens if my Certificate of Insurance (COI) does not meet requirements?
How do I Upload my Document? (Non Profit Determination Letter, Team Roster, Tax Exemption Letter, etc)
Requesting A Change
Cancelling A Reservation
Where Are My Reservations?
Voluntary Product Accessibility Templates
What Happens If I Am Locked Out of The Facility?
Attendee Management for Renters
Using Attendee Management for Renters
How to Check-In—Attendee Management for Participants
Understanding Rental Fees
Why Am I Being Charged These Rates/Fees?
Can I Get A Refund?
Receiving Non-Profit Rates
Receiving Special Rental Rates
Fees For Required Services
Receiving An Invoice
COVID-19 FAQs for Renters
What is Facilitron doing to assist its customers regarding the coronavirus pandemic?
How will I know if my reservation is going to be suspended?
Can I cancel my reservation?
Should I suspend or cancel my reservation?
Payments and Refunds
How to Request a Refund