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COVID-19 FAQs for Renters
What is Facilitron doing to assist its customers regarding the coronavirus pandemic?
How will I know if my reservation is going to be suspended?
Can I cancel my reservation?
Should I suspend or cancel my reservation?
If I must cancel, how do I request a refund?
Getting Started for Renters
Signing Up / Creating An Account
Requirements For Making A Rental Request
Am I Requesting On Behalf Of An Individual Or An Organization?
Account Types for Renters
Associating Users With Organization Accounts
I Haven't Received An Account Verification Email
Where can I get a W-9 Form?
Requesting a Facility Quick Start Guide
Making and Managing Reservation Requests
Making Reservation Requests
How To Search For Facilities
When Will My Request Be Approved?
How to Make A Payment
How Do I Upload My Insurance Certificate?
Requesting A Change
Cancelling A Reservation
Commenting on a Reservation - Renters
Paying By Check
Requesting Multiple Dates Or Facilities
Requesting A Particular School or District
"Grayed Out" Or Unavailable Facilities
Reservation Approval Notifications
Using The Dashboard
Where Are My Reservations?
Voluntary Product Accessibility Templates
Understanding Rental Fees
Why Am I Being Charged These Rates/Fees?
Can I Get A Refund?
Receiving Non-Profit Rates
Receiving Special Rental Rates
Fees For Required Services
Receiving An Invoice