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Getting Started for Renters
Requirements For Making A Rental Request
Am I Requesting On Behalf Of An Individual Or An Organization?
Account Types for Renters
Signing Up and Creating a Renter Organization
Logging In - Renters
Forgot Password - Renters
Troubleshooting Log In Issues - Renters
I Haven't Received An Account Verification Email
Adding Additional Users to Your Organization
Submitting a Reservation Request
Where can I get a W-9 Form?
Transferring Your Rental Organizations Account to a new user
Making and Managing Reservation Requests
[Video] Making Reservation Requests
How To Search For Facilities
Requesting A Particular School or District
Requesting Multiple Dates Or Facilities
"Grayed Out" Or Unavailable Facilities
When Will My Reservation Be Approved?
Reservation Approval Notifications
Commenting on a Reservation - Renters
Using the Dashboard - Renters
How to Make A Payment
Paying By Check
Insurance - Frequently Asked Questions
How Do I Upload My Certificate of Insurance (COI)?
What happens if my Certificate of Insurance (COI) does not meet requirements?
How Do I Upload My Document? (Non Profit Determination Letter, Team Roster, Tax Exemption Letter, etc.)
Requesting A Change
Requesting A "Change Request" to your Reservation
Cancelling A Reservation
Declined Reservation Requests
Finding Reservations/Navigating to the Reservation Details Page - Renters
Voluntary Product Accessibility Templates
What Happens If I Am Locked Out of The Facility?
How Do I Upload My Vendor's Certificate of Insurance (COI)?
What is a Certificate of Insurance (COI)?
Attendee Management for Renters
Using Attendee Management for Renters
How to Check-In—Attendee Management for Participants
Understanding Rental Fees
Why Am I Being Charged These Rates/Fees?
Can I Get A Refund?
What are Rate Categories and How are they Assigned?
Receiving Non-Profit Rates
Receiving Special Rental Rates
Fees For Required Services
Receiving An Invoice