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Getting Started for Renters
Signing Up / Creating An Account
Requirements For Making A Rental Request
Am I Requesting On Behalf Of An Individual Or An Organization?
Account Types for Renters
Associating Users With Organization Accounts
I Haven't Received An Account Verification Email
Where can I get a W-9 Form?
Requesting a Facility Quick Start Guide
Making and Managing Reservation Requests
[Video] Making Reservation Requests
How To Search For Facilities
When Will My Request Be Approved?
How to Make A Payment
How Do I Upload My Insurance Certificate?
Requesting A Change
Cancelling A Reservation
Commenting on a Reservation - Renters
Paying By Check
Requesting Multiple Dates Or Facilities
Requesting A Particular School or District
"Grayed Out" Or Unavailable Facilities
Reservation Approval Notifications
Using The Dashboard
Where Are My Reservations?
Voluntary Product Accessibility Templates
Attendee Management for Renters
Using Attendee Management for Renters
How to Check-In—Attendee Management for Participants
Understanding Rental Fees
Why Am I Being Charged These Rates/Fees?
Receiving Non-Profit Rates
Receiving Special Rental Rates
Fees For Required Services
Receiving An Invoice
COVID-19 FAQs for Renters
What is Facilitron doing to assist its customers regarding the coronavirus pandemic?
How will I know if my reservation is going to be suspended?
Can I cancel my reservation?
Should I suspend or cancel my reservation?
If I must cancel, how do I request a refund?