Getting Started for Renters 10

• Requirements For Making A Rental Request
• Am I Requesting On Behalf Of An Individual Or An Organization?
• Account Types for Renters
• Signing Up / Creating An Account
• Logging In
• Forgot Password
• I Haven't Received An Account Verification Email
• Adding Additional Users to your Organization
• Requesting a Facility Quick Start Guide
• Where can I get a W-9 Form?

Making and Managing Reservation Requests 21

• [Video] Making Reservation Requests
• How To Search For Facilities
• Requesting A Particular School or District
• Requesting Multiple Dates Or Facilities
• "Grayed Out" Or Unavailable Facilities
• When Will My Request Be Approved?
• Reservation Approval Notifications
• Commenting on a Reservation - Renters
• Using The Dashboard
• How to Make A Payment
• Paying By Check
• Insurance - Frequently Asked Questions
• How Do I Upload My Insurance Certificate?
• What happens if my Certificate of Insurance (COI) does not meet requirements?
• How do I Upload my Document? (Non Profit Determination Letter, Team Roster, Tax Exemption Letter, etc)
• Requesting A Change
• Cancelling A Reservation
• Declined Requests
• Where Are My Reservations?
• Voluntary Product Accessibility Templates
• What Happens If I Am Locked Out of The Facility?

Attendee Management for Renters 2

• Using Attendee Management for Renters
• How to Check-In—Attendee Management for Participants

Understanding Rental Fees 7

• Why Am I Being Charged These Rates/Fees?
• Can I Get A Refund?
• Rate Categories
• Receiving Non-Profit Rates
• Receiving Special Rental Rates
• Fees For Required Services
• Receiving An Invoice

COVID-19 FAQs for Renters 4

• What is Facilitron doing to assist its customers regarding the coronavirus pandemic?
• How will I know if my reservation is going to be suspended?
• Can I cancel my reservation?
• Should I suspend or cancel my reservation?

Payments and Refunds 1

• How to Request a Refund