COVID-19 FAQs for Renters 5

• What is Facilitron doing to assist its customers regarding the coronavirus pandemic?
• How will I know if my reservation is going to be suspended?
• Can I cancel my reservation?
• Should I suspend or cancel my reservation?
• If I must cancel, how do I request a refund?

Getting Started for Renters 10

• Signing Up / Creating An Account
• Logging In
• Requirements For Making A Rental Request
• Am I Requesting On Behalf Of An Individual Or An Organization?
• Account Types for Renters
• Forgot Password
• Associating Users With Organization Accounts
• I Haven't Received An Account Verification Email
• Where can I get a W-9 Form?
• Requesting a Facility Quick Start Guide

Making and Managing Reservation Requests 17

• Making Reservation Requests
• How To Search For Facilities
• When Will My Request Be Approved?
• How to Make A Payment
• How Do I Upload My Insurance Certificate?
• Requesting A Change
• Cancelling A Reservation
• Commenting on a Reservation - Renters
• Paying By Check
• Requesting Multiple Dates Or Facilities
• Requesting A Particular School or District
• "Grayed Out" Or Unavailable Facilities
• Reservation Approval Notifications
• Declined Requests
• Using The Dashboard
• Where Are My Reservations?
• Voluntary Product Accessibility Templates

Understanding Rental Fees 7

• Why Am I Being Charged These Rates/Fees?
• Can I Get A Refund?
• Rate Categories
• Receiving Non-Profit Rates
• Receiving Special Rental Rates
• Fees For Required Services
• Receiving An Invoice

COVID-19 FAQs for Admins 6

• What is Facilitron doing to assist its customers regarding the coronavirus pandemic?
• Why should facility owners like school districts "suspend" a reservation rather than simply canceling or declining it?
• How can I find out what actions neighboring school districts or facility owners are taking?
• Why should a school district keep availability open when we know we don't want groups on our sites?
• Why is it important for facility owners to track all expenses and revenue loss due to the coronavirus?
• What is the benefit to a renter for suspending rather than canceling reservations?

Getting Started for Administrators 16

• Video Training for Admins (complete)
• What is Facilitron?
• What Do I Need To Know?
• The Two Parts Of The Facilitron Platform
• Internal Reservations vs External Reservations - What's The Difference?
• Your Role As A District Administrator (Public Schools)
• Directing Renters To Your Rental Request Site
• Logging In
• Finding the Administrative Dashboard
• Finding My School Or District's Calendar
• Reservation Detail Page - An Overview
• Account Types For Owners/Administrators
• Facilitron access for school employees
• Creating an account and an organization for your school
• Creating Maintenance Blocks
• Login instructions for Single Sign On (SSO) Districts

Reservations for Administrators 14

• Creating An Internal Reservation
• Finding Reservations/Navigating To The Reservation Details Page
• Creating An Internal Schedule With Multiple Dates
• Commenting On Reservations - Admins
• Internal Commenting on Reservations - Admins
• Editing Time, Location Or Equipment (And Applying To Multiple Dates)
• Adding or Changing Services
• Adding A New Date Or Facility To A Reservation
• Removing Date(s) From A Reservation
• Approving Reservations
• Making Reservation Requests During School Hours
• Printing your calendar
• Share a Reservation with an External Calendar
• Connecting Your Google or Apple Calendar