Refunds are issued solely at the discretion of the Facility Owner Organization and may be subject to their cancellation policy. Please check the organization's cancellation policy for specific details.

To request a refund, leave a comment on the reservation detail page (See the support articleCommenting on a Reservation"). The Facility Owner Organization will review the request and direct Facilitron to issue any refund that may be due.


Refunds are issued back to the same form of payment that was received OR you may request to apply it to your Account Balance for use on future reservations.

For refunds to PayPal, credit card or E-check, please allow 5-10 business days for this to reflect on your statement.

For refunds by written check, please provide:

  1. Name or Organization to which the check should be made payable
  2. Mailing address – city, state, zip
  3. Page 4">Phone number
  4. Email address.

Please allow 7-14 days for check reimbursement by mail.

PLEASE NOTE: Facilitron cannot issue refund without authorization from Facility Owner.