Why Am I Being Charged These Rates/Fees?

Required rate/fee estimates are automatically calculated

Fees presented at checkout are calculated based on the rate categories from the Facility Owner’s policy. Based on your group type, you will be assigned to a rate category from the Facility Owner’s policy and these rates may change based on the time and date of your request. These estimates may include required services by the Facility Owner, outside of additionally requested services--such as custodial, supplies, or utilities.

My reservation does not require additional services, can they be removed?

Required service fees cannot be removed from a reservation without the Facility Owner’s approval. To request that a service be removed from your reservation request, please leave a comment on your Reservation Details page for the Facility Owner to review.

See Commenting on a Reservation - Renters for further information on how to do so.

Special Rates

If your organization is supposed to receive special rates, those rates must be approved by the Facility Owner before they will automatically be calculated during the checkout process.

You may still place a request even if you don't think you're receiving the correct rates. Rates are reviewed by the Facility Owner during the approval process, and can be adjusted after the request has been submitted.

You should request a review of the rate you received after you have submitted your request by leaving a comment on the reservation. You can do this from the confirmation page, or on the Reservation Details page for your request.

All fees are reviewed by the Facility Owner Organizations (school districts) at the time of approval and can be adjusted by the district administrator. Any adjustments will be reflected at the time of approval.

PLEASE NOTE: Facilitron cannot make changes to fees without authorization by the Facility Owner Organization.