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Making and Managing Reservation Requests

[Video] Making Reservation Requests
How to make reservation requests You must create an account in order to book a reservation.  You may search the entire facility marketplace at Facilitr...
Sun, 6 Sep, 2020 at 12:06 PM
How To Search For Facilities
This article will assist Renters with searching for facilities across Facilitron’s entire marketplace by location, district, or school site.   Searching f...
Thu, 11 Jan, 2024 at 4:27 PM
Requesting A Particular School or District
This article will assist Renters in finding a particular school, district, or Facility Owner to submit a reservation request for. You may search for a spec...
Wed, 20 Dec, 2023 at 3:41 PM
Requesting Multiple Dates Or Facilities
This article is intended to assist Renters in submitting a reservation for multiple dates and/or facilities. If this is your first time subm...
Tue, 19 Dec, 2023 at 6:13 PM
"Grayed Out" Or Unavailable Facilities
This article will assist Renters in understanding both date and timeslot availability on the Facilitron Marketplace. What Does a Grayed Out Date or Time...
Fri, 2 Feb, 2024 at 2:03 PM
When Will My Reservation Be Approved?
This article will assist Renters with understanding the approval process for reservations. Reservation approval may be contingent on internal site usage, p...
Wed, 17 Jan, 2024 at 1:16 PM
Reservation Approval Notifications
This article will assist Renters with understanding when and how they will receive approval notifications for their reservations. Facilitron does not appro...
Tue, 20 Feb, 2024 at 2:34 PM
Commenting on a Reservation - Renters
Leaving a comment on your Reservation Details Page is the recommended way to communicate to the Facility Owner for your reservation. Please note that in ord...
Thu, 9 Nov, 2023 at 12:50 PM
Using the Dashboard - Renters
This article will help you navigate your Renter Dashboard and manage your Reservation Requests. Finding the Dashboard Before you can access your Renter Da...
Thu, 9 Nov, 2023 at 12:55 PM
How to Make A Payment
This article will explain the different Methods of Payment accepted by Facilitron, as well as Where and How payment may be submitted. Accepted Methods of P...
Thu, 18 Jan, 2024 at 4:45 PM
Paying By Check
This article will assist Renters with submitting payment via physical check. What Information to Include When submitting payment via physical c...
Mon, 12 Feb, 2024 at 10:41 AM
Insurance - Frequently Asked Questions
This article answers most of the frequently asked questions renters or vendors may have.  Who should the Certificate Holder list?  Unless stated otherwise...
Thu, 9 Nov, 2023 at 12:49 PM
How Do I Upload My Certificate of Insurance (COI)?
This article details the different ways you can upload your Certificate of Insurance to your account or reservation. For information on how to provide a ven...
Thu, 9 Nov, 2023 at 12:37 PM
What happens if my Certificate of Insurance (COI) does not meet requirements?
If your Certificate of Insurance (COI) is found to be invalid or missing requirements, you will receive an email from our Support team upon review & inv...
Thu, 12 Aug, 2021 at 9:49 AM
How Do I Upload My Document? (Non Profit Determination Letter, Team Roster, Tax Exemption Letter, etc.)
This article will assist Renters with uploading a document to their reservation or renter organization. Documents such as non profit determination letters,...
Fri, 23 Feb, 2024 at 3:34 PM
Requesting a Change to your Reservation
This article will assist Renters in requesting a change on their reservation. Please note that there are two types of change requests that may be displayed...
Fri, 8 Mar, 2024 at 10:59 AM
Cancelling A Reservation
How to cancel a Pending or Approved reservation How to Cancel a Pending Reservation (Prior to Approval) Renters may cancel a request at any time before it...
Thu, 9 Nov, 2023 at 12:31 PM
Declined Reservation Requests
This support article is intended to assist Renters in understanding next steps after their reservation request has been Declined by the Facility Own...
Wed, 20 Dec, 2023 at 4:22 PM
Finding Reservations/Navigating to the Reservation Details Page - Renters
This article will assist Renters with locating and navigating to a particular Reservation Details page. To view or request changes to an existing reservati...
Tue, 13 Feb, 2024 at 3:40 PM
Voluntary Product Accessibility Templates
VPAT PDF download Download our VPAT (2.3) as a PDF below.
Wed, 4 Sep, 2019 at 4:00 PM
What Happens if I Am Locked Out of the Facility?
This article will assist Renters experiencing a lockout on the date of their scheduled reservation. If you are unable to access facilities at the time of y...
Tue, 27 Feb, 2024 at 3:48 PM
How Do I Upload My Vendor's Certificate of Insurance (COI)?
If you are using a Vendor for your event, the Facility Owner may also require a valid Certificate of Insurance for the Vendor as well, which may or may not ...
Thu, 9 Nov, 2023 at 12:45 PM
What is a Certificate of Insurance (COI)?
So what does a Certificate of Insurance actually look like? We’ve prepared a sample to show you the most important elements: Producer/Agent name and add...
Wed, 8 Nov, 2023 at 7:54 PM