LEAVING A COMMENT

Leaving comments on a reservation is how to communicate with renters, staff, Facilitron support and any other stakeholders involved in a reservation. Email notifications are generated from these comments. You may choose to make a comment internal which would not include renters, or you may pick specific people to have notified about a comment (see below).

To leave a comment, start by going to that reservation's detail page. You can either find the reservation on the calendar or search for the reservation by using the reservation ID number:

Dashboard screenshot showing active reservations with active button and reservation search components circled and found reservation id link pointed out

Once you've found your reservation, click on the Reservation ID to open the Reservation Details Page

Dashboard screenshot showing reservation details page

Scroll to the bottom of the page to find the Comments/History section, where you can track changes and make any comments to the renter and Facilitron staff.

Comments/history section screenshot with Comment button pointed out

Comments/History section screenshot with new comment

MAKING INTERNAL COMMENTS

You can also make an internal comment that the renter cannot see or send a comment to a select recipient. An Internal Comment can be seen by anyone except the Renter. A comment to a select recipient will directly send an email notification to that individual. All Internal Comments will be marked in red.

Comments/History section screenshot with Internal comment and select recipients check boxes circled

Comments/History section screenshot with internal comment added