Rate categories are assigned by facility owners
Fees are determined based on what rate category you or your organization are assigned. If your account is new then you or your group may not have been assigned its rate category. If you or your group haven't been approved or assigned to receive a certain rate group by the facility owner organization (or school district), then you will receive commercial or non-profit rates by default.
YOU MAY SUBMIT REQUESTS EVEN IF YOU ARE SUPPOSED TO RECEIVE A SPECIAL RATE
You can still submit your request without concern because all fees at checkout are estimates. Fees are reviewed by the District or Facility Owner and they make any necessary updates to fees according to their fee policy or other arrangements with your group. You will be able to leave a comment after checkout requesting special fee consideration for your group.
You may also leave comments on the Reservation Details page requesting updates on the status of your fee/rate group review for the District or Facility Owner.
Accounts cannot receive special rates (rates other than commercial or non-profit) UNTIL the District or Facility Owner verifies and/or assigns your organization to a special rate group.
LEAVE A COMMENT
Leave a comment after checkout if your group receives special rates or to request any kind of review of the rates received.