This support article is intended to assist Renters in understanding next steps after their reservation request has been Declined by the Facility Owner.
Why Was My Reservation Request Declined?
Please note that reservation requests are Approved and Declined by the Facility Owner. Facility Owners, particularly school sites and school districts, understandably prioritize their own programs when reviewing reservation requests.
On occasion, circumstances arise that require a school or district event to take priority over an already approved community use reservation.
An example of this may be, the basketball team makes the playoffs, and the school site now requires use of their Gym that was previously not scheduled for use by the school. In such cases, an approved request can be declined, however schools usually try to accommodate a different date or a different school in the district if this happens.
If the Facility Owner is unable to advise where your reservation request may be repurposed, you may reach out to Facilitron Support at (800) 272-2962 or firstname.lastname@example.org to assist you in locating an alternative facility, and submitting a new reservation.
Refunds for Declined Reservations
Declined reservations with available credits may be refunded.
If you have submitted payment via eCheck, Credit/Debit Card, or PayPal, you may go to the Reservation Details page to initiate an automated refund via the Request Refund button.
Please note that the following restrictions apply in order for the Request Refund button to appear on your declined reservation:
You may download a receipt for this refund from the Payment History page, or reach out to Facilitron Support for additional assistance.
If the Request Refund button does not populate on your reservation, please submit a request via the Refund Request Form.
For additional assistance or questions, please contact email@example.com or 1-800-272-2962.