How to cancel reservations

CANCELLING A REQUEST BEFORE APPROVAL

Renters may cancel a request at any time before it is approved. To cancel, navigate to the reservation detail page (See the support document, "Using The Dashboard") and click "Cancel Reservation"

Reservation detail page screenshot with cancel reservation button circled

CANCELLING AN APPROVED REQUEST

After a reservation request is approved, it can only be cancelled with the Facility Owner Organization approval and subject to that organization's cancellation policy. You may however, request cancellation.

To request a cancellation of an approved reservation go to the reservation and click "Request Cancellation." The Facility Owner Organization will be notified.

Request cancellation button screenshot

You may make any comment in the dialog box before submitting.

Cancel reservation comment box screenshot