This article will walk you through the steps to create your Individual Account, and Renter Organization if needed.


Every user on Facilitron has an Individual Account, which can be used when you are requesting to use public facilities on behalf of yourself and not on behalf of an organization.

Your Individual Account may be associated with one or more Renter Organizations, which may be used when you would like to submit a reservation on behalf of an organization you may be a part of, rather than on behalf of yourself.

To determine what type of account or organization would best fit your needs, please see Am I Requesting On Behalf Of An Individual Or An Organization? and Account Types for Renters.

Please note that this article is intended for first time renters or existing renters with an Individual Account looking to create a Renter Organization. If you are an Administrator or Facility Owner looking to be added to your organization’s account, please see Creating an account and an organization for your school.

If you need to be added to an existing renter organization as a user, please reach out to an existing user in the organization with the following support article to assist you in being added: Adding Additional Users to your Organization. You may also reach out to us at (800) 272-2962 or for additional assistance.

Signing Up for a New Account

To sign up for a new account:

  1. Click Sign Up at and select your account type - Commercial, Individual, or Non-Profit.
  2. After selecting your account or organization type, complete the form including entering your EIN if you claim to be a non-profit organization.
  3. After you select Create Account you must verifyyour account via email. If you do not receive the email in your inbox, please check your spam or junk mailbox folders for an email from

Please note that new accounts may not be able to receive special rates UNTIL the Facility Owner verifies and/or assigns your organization to a special rate group. The rates shown at checkout are an estimate and may be adjusted by the Facility Owner upon review. The estimate shown does not necessarily reflect your final balance. Please see Receiving Special Rental Rates for additional information.