Recovering a lost password
If you have created an account but are having trouble logging in, try reseting your password by selecting "Forgot Password" from the Log In window. Enter your email address and submit. If your email is registered with us, you will get an email reset password. You must follow the link in the email to create a new password.
If you do not receive the email in your inbox, please check your spam or junk mailbox folders. (Note: You must use the email address that you signed up with in order to access your account).
If your email is not registered with us:
- You haven't created an account yet
- You are using a different email from the one you used to create your account
- You are part of a Facility Owner organization (like a school district) and your account has not been created in the Facility Owner organization.
If you are part of a Facility Owner organization, your account must be set up and associated with the organization by Facilitron with approval from your organization.