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Work Order Management

Different Kinds of People/Users
My Profile:  Users can edit specific information about themselves here. Contractors   This is where districts can add their contractors to the system ...
Fri, 5 Jun, 2020 at 11:42 AM
What Roles Are There on Facilitron Works, and What Do They Do?
This article will assist Administrators in districts that utilize Facilitron Works with understanding the roles that can be assigned to Facilitron Works use...
Fri, 26 Jan, 2024 at 2:10 PM
Managing Users
To Add a New User Click the "Add New User" link button at the bottom of the page. Use the users email address as their username as it is unique, ...
Fri, 5 Jun, 2020 at 11:42 AM
How Do I Set Up a Maintenance Technician?
This article will help Order Administrators in Facilitron Works create a Maintenance Technician profile.  The Maintenance Technician Role The Maintenan...
Wed, 3 Apr, 2024 at 10:29 AM
Transitioning to Digital: A Guide to Electronic Work Orders with Facilitron Works
This article guides Maintenance and Operations department leaders in making the switch from a paper-based work order process to electronic processing of wor...
Fri, 12 Apr, 2024 at 6:00 PM
Additional Menus Available for User Roles
Recurring Work Orders - Allows lower level users (processors) to create and manage recurring work orders. Dispatcher Inbox - Adds another step in the as...
Fri, 5 Jun, 2020 at 11:43 AM
How do I Delete a User, Worker, or Property from the System?
District users of the Work Order system cannot delete users, workers, properties, or work orders from the system with the exception of recurring work orders...
Fri, 5 Jun, 2020 at 11:43 AM
What are Approval Groupings?
School Districts sometimes have multiple properties overseen by a single administrator. To set up a Work Order system approver for multiple sites, follow th...
Fri, 5 Jun, 2020 at 11:43 AM
Site Based Worker Work Order Assignment Process
Work order is submitted by an Originator or an Approver.  Work order is assigned to the ‘site based worker’ via a drop-down.  Note: only workers ass...
Fri, 5 Jun, 2020 at 11:43 AM
How do I Auto-assign Workers to Properties?
Maintenance Login can automatically assign a worker during the Receive process. The Receive screen requires only the work category be selected; based on the...
Fri, 5 Jun, 2020 at 11:43 AM
How Do I Associate a Worker to a Property?
This article will assist Order Administrators with associating a worker to a property in Facilitron Works.  What Does it Mean to Associate a Worker? As...
Wed, 10 Apr, 2024 at 11:11 AM
Places/Location/Properties:
Properties Any separate location within the organization, typically these would be schools, District Ancillary Facilities such as Head start, District Offi...
Fri, 5 Jun, 2020 at 11:43 AM
Hazardous Materials
This is where you add the type of hazardous material and the location of this material. This will allow a warning to generate anytime a work order is create...
Fri, 5 Jun, 2020 at 11:43 AM
Adding Assets to Facilitron Works
This article guides Order Administrators and Order Processors in adding equipment to their asset inventory. Overview Asset Inventory Building Asset Inve...
Fri, 29 Mar, 2024 at 3:20 PM
Inventory - Consumables:
Consumable Inventory is purchased in bulk by the district and disbursed to the sites as needed for operations. Items like plywood, cleaning materials, nuts,...
Fri, 5 Jun, 2020 at 11:44 AM
Managing Work Order Alerts
This article will explain how to access, set up, and assign work order alerts. Order Administrators and Order Processors have full access to this feature, w...
Fri, 12 Apr, 2024 at 4:49 PM
What are Performance Metrics?
Maintenance & Operations recommended business model is managing objectives. Departmental objectives must be set to achieve a combination of distric...
Fri, 5 Jun, 2020 at 11:44 AM
Do I have the Ability to Conduct Surveys?
By clicking add new, a survey can be constructed to ask the end user how M&O is doing in the delivery of its services to the district clients. This surv...
Fri, 5 Jun, 2020 at 11:44 AM
Different Work Order Filters: Web Site Configuration
This article provides an overview of the various information, categories, and filters that can be added to a work order via the Web Site Configuration tab f...
Fri, 29 Mar, 2024 at 4:46 PM
What Is Key Management?
This article discusses Key Management for Order Administrators and Order Processors, as it relates to Facilitron Works. Key Management is intended as a comp...
Fri, 12 Apr, 2024 at 5:25 PM
Adding Tech Ticket Tracking in Works
This article is for school districts and property owners who wish to use Facilitron Works to track tech support tickets in addition to traditional work orde...
Fri, 12 Apr, 2024 at 6:10 PM
How To Add Missing Buildings and Locations to Works
This article will show administrators how to add single locations and buildings to their Facilitron Works account. Please reach out to your Account Manager ...
Wed, 7 Feb, 2024 at 10:26 AM
How to Access Your Work Orders on the Facilitron Works App
This article shows Workers, Contractors, and Maintenance Technicians how to access their work orders on the Facilitron Works App. Your Work Orders Updati...
Wed, 7 Feb, 2024 at 3:31 PM
Closing Work Orders on the Facilitron Works App
This article shows Workers, Contractors, and Maintenance Technicians how to close work orders on the Facilitron Works mobile app. Accessing the Work Ord...
Thu, 21 Mar, 2024 at 10:11 AM
Conducting an Inventory Tour of Assets
This article will guide Facilitron Works Order Administrators and Order Processors in preparing an inventory tour of assets assigned to any property. It wil...
Fri, 29 Mar, 2024 at 3:21 PM
Adding Consumables and Setting Email Alerts
This articles guides Order Administrators on how to build their Consumable Inventory on the Facilitron Work Order System and set up low inventory email aler...
Wed, 20 Mar, 2024 at 11:59 AM
Rule-Based Work Orders
Facilitron Scheduling & Reservations (S&R) and Facilitron Works offer a seamless integration to allow for the automatic generation and update of wor...
Wed, 3 Apr, 2024 at 10:14 AM