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Getting Started with Work Orders

Logging In - Maintenance
This article will assist you in logging into the Work Order Management platform for the first time. Please note that this article is for administrators ...
Fri, 8 Dec, 2023 at 11:47 AM
Managing Users
To Add a New User Click the "Add New User" link button at the bottom of the page. Use the users email address as their username as it is unique, ...
Fri, 5 Jun, 2020 at 11:40 AM
How To Create a Work Order
This article will assist Administrators with creating a Work Order in Facilitron Works. Before you can create a new work order, you must first be able to a...
Mon, 18 Mar, 2024 at 3:30 PM
The Workflow of a Work Order
This article will walk Facilitron Works users through the life cycle of a work order, from creation to close. Submitting a Work Order  While all roles ...
Wed, 3 Apr, 2024 at 9:58 AM
The Different Statuses of a Work Order and What They Mean
Status Submitted - This status causes the work order to display in an approver’s inbox for that property Status Approved - This status causes the work ...
Fri, 5 Jun, 2020 at 11:41 AM
Understanding the Components of a Work Order
This article further explains the parts of a work order covered in How To Create a Work Order for greater understanding of its components. The Work Orde...
Wed, 10 Apr, 2024 at 10:57 AM
The Work Order Calendar
This article shows Order Administrators/Processors, Maintenance Technicians and Site Based Plant Managers how to access their Work Order Calendar. This cale...
Wed, 10 Apr, 2024 at 10:32 AM
The Receive Screen for Administrators
This article assists Order Administrators and Order Processors with understanding the function of the receive screen. What Is the Receive Screen? The rece...
Fri, 12 Apr, 2024 at 5:13 PM
What are Recurring Work Orders?
Recurring Work Orders are work orders that are created in advance for areas of routine — pre-planned maintenance such as inspections, changing filters, oil,...
Fri, 5 Jun, 2020 at 11:41 AM
Creating Recurring Work Orders (RWO's) in Facilitron Works
This article will assist Primary Users with submitting RWO’s for preventative maintenance and other recurring maintenance tasks. About Recurring Work Or...
Thu, 1 Feb, 2024 at 1:35 PM
How Do I Search for a Specific Work Order?
This article will help Facilitron Works users search for a work order that has already been created.  The Work Order Number Each work order is ...
Wed, 10 Apr, 2024 at 11:07 AM
What are Estimates? - Feature Overview
An estimate in the system is identified as an estimate, by its purpose. When submitting a request for estimate, by selecting a purpose that is marked in its...
Fri, 5 Jun, 2020 at 11:41 AM
Estimates: Set Up & Workflow
This article is for Order Approvers and Order Administrators who have upcoming projects where estimates need to be obtained prior to beginning the project. ...
Fri, 12 Apr, 2024 at 4:06 PM
Adding a User to Facilitron Works
This article reviews how to add users to Works, both as administrators and as workers. Use the links below to jump to a specific section. Searching for an...
Fri, 26 Jan, 2024 at 11:08 AM
How to Personalize Your Facilitron Works Homepage: A Step-by-Step Guide
Facilitron Works is a very robust and flexible tool with a tremendous ability to customize your options. One simple option is to update your homepage messag...
Wed, 24 Jan, 2024 at 4:31 PM
Logging In To the Facilitron Works App For Workers
This article shows Workers and Maintenance Techs how log in to the Facilitron Works app. Logging In To Facilitron Works If you don’t have the Facilitro...
Wed, 7 Feb, 2024 at 3:21 PM
Creating a User's Worker Profile
This article guides administrators to create Worker profiles in the Works system. Creating the Worker Profile Adding Labor Rates to New or Existing Worke...
Wed, 7 Feb, 2024 at 3:48 PM
How To Submit a Work Order on the Facilitron Works App
This article shows Workers, Contractors, and Maintenance Technicians how to submit work orders on the Facilitron Works App. Submitting a Work Order on You...
Thu, 8 Feb, 2024 at 10:53 AM
Downloading the Facilitron Works or Facilitron FIT App
This article will show Workers, Maintenance Technicians and inspectors how to download the Facilitron Works or Facilitron FIT mobile applications. Downl...
Thu, 15 Feb, 2024 at 11:06 AM
Using Followers on Facilitron Works
One of the biggest customer requests/questions in Works is “how can I receive updates for work orders?”.  We have addressed this with updates to sharing via...
Wed, 6 Mar, 2024 at 6:06 PM
What Are Work Categories, Trades and Purposes?
This article outlines Work Categories, Trades and Purposes and how Facilitron Works administrators can use them. Below is an image of the Order Administ...
Wed, 3 Apr, 2024 at 10:04 AM
Working with Comments in Facilitron Works
How to Use the Enhanced Comments Feature in Facilitron Works Facilitron Works has introduced an enhanced comments feature to improve communication and stre...
Wed, 10 Apr, 2024 at 6:02 PM