How to Create a Work Order

This article will assist WORKS users with creating a work order in Facilitron WORKS.

To submit a work order, log in to Facilitron WORKS at maintenance.facilitron.com. For assistance with logging in, please refer to Logging In - Maintenance. If your organization also uses Facilitron S&R, you can also access WORKS by clicking Facilitron WORKS in your S&R dashboard. 

If you are not an existing user on WORKS and need to submit a work order, please reach out to your school site or district Facilitron administrator to be added to WORKS, or reach out to Facilitron Support for account configuration. WORKS accounts cannot be created independently. 

Creating a Work Order

Click New Work Order from the left hand navigation bar, or open the Work Orders dropdown at the top of the page and select New. 

Your screen might look a little different according to your role in WORKS, but the process is still the same. 

Based on the role you are assigned within your district, your new work order form may have some or all of the fields below, or additional fields not pictured. Please continue reading for a brief summary of each field.

• Property: If you have been assigned a property within your district, you may be unable to change this field. The Property field will display your currently assigned property.
  • A Property is a separate location within your organization. Typically these would be schools or district subsidiary facilities such as Head Start, District Office, Food Services, etc.
• Location: The location should be the classroom, gym, multi purpose room, restroom, etc. where the request should be addressed.
• Description: Describe the issue that requires attention.
• Files: Here you may add images or other files that further support the description of the issue.
• Purpose: The options included in this dropdown are set by your organization. Choosing the most accurate purpose will ensure that your work order is routed to the correct department or individual, ensuring that your request is addressed as quickly as possible. Examples of a Purpose may be Emergency Repair, Routine Repair, or Site Funded Request.
• Equipment: This is an optional field, though some organizations may require it. In most cases, this is used by the M&O team to assign equipment after submission. You do not need to take any action unless you have been specifically instructed to do so.

If you would like to add followers to the work order, click the followers icon (circled at the top right corner of the form) to select other users that may need to follow the progress of the work order. When someone is added as a follower, they’ll be alerted to any progress or other updates to the work order. Additional followers can also be added to the work order after submission as needed. 

Once all required fields have been filled in, submit your work order by clicking Create Work Order. Once submitted, the work order will be routed to your organizations Maintenance & Operations department, who will manage the request. 

For additional assistance, please reach out to Facilitron Support at (800) 272-2962, or email us at support@facilitron.com.