How to Use the Enhanced Comments Feature in Facilitron Works

Facilitron Works has introduced an enhanced comments feature to improve communication and streamline your work order management process. This guide will walk you through how to use the new comments feature effectively.

Accessing the Comments Section on Faciltron Works on the Web

  1. Log in to your Facilitron Works account on the web.

  2. Navigate to a Work Order.

  3. Scroll down to the Actions section.

  4. Click on the Comments tab to access the comments section.

Making a Comment

  1. In the comments section, you'll find a text box where you can type your comment.

  2. Type your message in the text box.

  3. Optionally, you can click on Show Recipients to see who will receive your comment. By default, it will be sent to the Standard Distribution list.

  4. Once you're satisfied with your message, click the Send button to post your comment. Comments you make will display in blue bubbles on the right hand side, while comments from others will be in grey bubbles.


Adding Recipients to a Comment

  1. When making a comment, you can choose to add additional recipients.

  2. Click on the Add Recipients option.

  3. You will see a list of standard recipients based on the work order logic (e.g., requester, assigned maintenance technician, and any followers).

  4. To add more recipients, search for their names or roles and select them from the list.

  5. Once you've added all the desired recipients, proceed to send your comment.

Viewing and Sorting Comments

  1. All comments will be displayed in chronological order by default.

  2. You can change the sorting order by selecting Oldest First or Newest First from the sorting options.

  3. To view the details of a comment, such as the user who made the comment and the timestamp, simply look at the information provided alongside each comment.

Mobile App Specific Features

  • Unread Comments Indicator: On the mobile app, you'll see a blue dot indicator on the comments tab if there are unread comments.

  • Two-Tabs Navigation: You can easily switch between the comments tab and the work order details tab.

  • Notification for Recipients: When posting a comment, you'll see a notification indicating the number of recipients being notified.

Email notification

When a comment is made, it will send an email notification to the selected recipients. The email will include all the relevant information for the work order, and the comment and who made it. There will be a button that when clicked will take the recipient to the work order.



The enhanced comments feature in Facilitron Works is designed to make communication more intuitive and efficient. By following the steps outlined in this guide, you can effectively use the comments section to collaborate with your team and manage work orders more effectively. If you have any questions or need further assistance, please don't hesitate to reach out to our support team.