Troubleshooting for Single Sign On (SSO) Districts

If you are still unable to login after you have tried the steps on the “How To login” SSO Guide (found here), follow these additional steps to login starting with Option A then Option B and then Option C.                        

Option A                                 

    ●  Open a Chrome browser. 

    ●  Open a new Incognito window. (You can select the three dots in the upper right corner of the Chrome window and select New Incognito window)                                                        

    ●  Enter the following in the URL: 

    ●  Enter your email address in the Email Address box.                                                             

    ●  Click into the Password field and then it should redirect you to the Google Login Window

    ●  Select the Google user and login if necessary 


Option B (If option A does not work then try these steps)                                                                

    ●  First close all chrome browsers and make sure you start from scratch                                   

    ●  Open a brand new Chrome session                                       

    ●  Go to this URL in that new session of Chrome: chrome://settings/passwords 

    ●  You should get a screen similar to the one below. 


    ●  In the top, where it says "Search Settings", enter Facilitron.                      

    ●  Delete any Chrome saved passwords for Facilitron.                              

    ●  Close Chrome                  

    ●  Reopen Chrome and try to login again. 

Option C - Clear Cache for "All Time":

On your computer, open Chrome.

At the top right, click More.

Click More tools and then Clear browsing data.

At the top, choose a time range. To delete everything, select "All time".

Next to "Cookies and other site data" and "Cached images and files," check the boxes.

Click Clear data.
Chrome Support: Link

Why do I need to clear my cache? When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

If these steps do not work, please contact your IT Administrator to make sure that you are authorized for access to Facilitron.