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COVID-19 FAQs for Renters

What is Facilitron doing to assist its customers regarding the coronavirus pandemic?
Facilitron is providing support to renters and best practice guidance to the staff and administrators of all our public space partners. Our first priority i...
Mon, 16 Mar, 2020 at 6:10 PM
How will I know if my reservation is going to be suspended?
Facilitron is working with facility owners to determine their policies regarding the suspension of events. These policies are fluid and subject to change as...
Mon, 16 Mar, 2020 at 6:10 PM
Can I cancel my reservation?
Facilitron allows renters to request to cancel or suspend a reservation. Any cancel or suspend request is first subject to the policies of the specific publ...
Wed, 18 Mar, 2020 at 5:10 PM
Should I suspend or cancel my reservation?
Facilitron recommends that reservations be suspended rather than canceled. Suspending a reservation allows the renter to retain “priority status” for future...
Wed, 18 Mar, 2020 at 5:02 PM
If I must cancel, how do I request a refund?
To receive a refund, a reservation must first be canceled and then have a request for refund submitted. To submit a request for a refund, email refunds@fac...
Thu, 18 Jun, 2020 at 3:36 PM