To receive a refund, a reservation must first be canceled and then have a request for refund submitted.

To submit a request for a refund, email reservations@facilitron.com.

Please include the following information: 

Subject Line: Refund Request

  1. Your <reservation id>
  2. The Reason for Request
  3. Date(s) Affected

Refunds can only be performed after review and approval by the School District. Please note that this process normally takes between 14 and 21 days.

COVID-19 Update

Until we determine the exact date for reinstating school facilities on a district by district basis, we are unable to provide a cohesive plan for rescheduling and/or other compensatory measures for missed events.  Thank you for your understanding in this regard.